Return Policy

Thank you for shopping with us here at Beauty Lounge! We value your satisfaction and aim to provide the best skincare products and services. Please review our return policy below for both online and in-store purchases.


Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of the purchase date. Any requests made after this period will not be eligible for a refund or exchange.
  • Condition of Products: To be eligible for a return, products must be unopened and in their original packaging.
  • Opened Products: If a product has been opened or used, it will not be eligible for a refund. However, you may return opened products for store credit or exchange, with the buyer covering return shipping charges.

How to Initiate a Return

  1. Contact Us: Please email us at admin@beautyloungemed.com or call 831-251-6264 to start your return process. Include your order number, reason for the return, and whether the item is opened or unopened.
  2. Return Authorization: Once we confirm your eligibility, you’ll receive a Return Authorization Number (RAN). This must be included in your return package.
  3. Shipping: Return shipping for unopened products is at the customer’s expense. For opened products, the customer is responsible for both return and reshipping charges.

Refund Process

  • Inspection: All returned items will be inspected upon receipt to ensure they meet our return eligibility requirements.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Timeline: Please allow up to 10 business days for the inspection and refund process to be completed. A confirmation email will be sent once your refund has been processed.

Non-Refundable Items

  • Gift cards
  • Sale or promotional items
  • Customized or personalized products

Exchanges

We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return and place a new order for the desired item.


Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at with photos and details. We will arrange for a replacement or refund at no additional cost to you.


Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to us at admin@beautylounge.com or call 831-251-6264. We’re here to help!